Checking In and Staying at your Hotel or Resort
Hotels and resorts are changing their procedures to limit the risk of COVID-19 exposure. This includes decreased occupancy, frequent disinfecting, digital keys, 24-hour vacancy between guest departures, digital check-in and more. Your travel advisor will work with you to find the property that combines risk reduction procedures with the perfect location, price and amenities.
- Use options for online check-in, mobile room key, and contactless
- Look for any extra prevention practices being implemented by the hotel, such as plexiglass barriers at check-in counters, and physical distancing signs in the lobby.
- Find out about updated policies on cleaning and disinfecting or removing frequently touched surfaces and items (such as pens, room keys, tables, phones, doorknobs, light switches, elevator buttons, water fountains, ATMs/card payment stations, business center computers and printers, ice/vending machines, and remote controls).
- Request contactless delivery for any room service order.
- If you decide to perform additional cleaning of your room, see CDC’s guidance on how to clean and disinfect.
- Consider requesting housekeeping service less frequently than every day to minimize the number of different people inside your room.
- Wear a mask in the lobby and other common areas.
- Minimize use of areas that may lead to close contact (within 6 feet) with other people as much as possible, like inside lounging areas, indoor bars or restaurants, game rooms and the like. If you use saunas, spas, or salons verify that they have strict limits on occupancy and enforce both wearing of masks and social distancing.
- Consider taking the stairs. Otherwise wait to use the elevator until you can either ride alone or only with people from your household if at all possible. Many hotels have implemented capacity limits for elevators.