We've established our Voyage Well Expert Advisory Group to review and guide our decisions. This team is helping us to develop enhanced protocols and health screenings, implement new technologies on board, and guide our approach to quick and effective COVID-19 testing so that when the technology is available, we’ll have it.
Pre-Cruise & Embarkation Day
Enhanced Screening Protocols
- Following recommended CDC guidelines, working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time.
- Implementing additional and frequent pre-boarding health checks and screenings for both our Crew and Sailors.
- Installing Thermal Camera technology in terminals to monitor our Crew and Sailors’ temperatures.
Increased Sanitation Measures
- Every single piece of luggage and delivery to the ship is fogged down, and all cabins will be fogged prior to Sailors stepping on board, or in the case that you change cabins during the voyage.
Increased Sanitation Measures
- Adopting the use of advanced cleaning tools like fogging and UV technology — the same Ultraviolet Germicidal Irradiation methods used in hospitals and laboratories. Every single piece of luggage and delivery to the ship is fogged down, and all cabins will be fogged prior to Sailors stepping on board, or in the case that you change cabins during the voyage.
- Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab — all while using best practices to sanitize and disinfect.
- Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you don’t have to worry before touching a door handle or elevator button when you’re with us.
- No recycling of air — instead, providing a continuous stream of 100% fresh air in all our cabins, suites, and public spaces. As a brand new ship, we already had HVAC systems built for this explicit purpose.
- Taking it a step further by installing the latest technology from AtmosAir Solutions — an air purification system that disinfects air on board. Leveraging bi-polar Ionization technology, this air filtration system has been shown to kill 99.9% of viruses — and is the first of it’s kind in our industry.
- Our sea terrace ratio is one of the highest in the industry — allowing plenty of access to (salt-infused) fresh air.
- We don’t have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. And there’s no communal food sharing — food is only prepared when it’s ordered and delivered directly to you.
- When using our delivery food service on board, ShipEats, we have contactless drop-off and pick
- Installing Thermal Camera technology on board to monitor our Crew and Sailors’ temperatures.
- Routine temperature checks for our Crew, as well as routine testing for the COVID-19 virus.
- Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks.
Responsible Social Distancing
Keeping It Social (But Distant)
- Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period — meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations. Additional measures include limiting large groups at our events through virtual ticketing and keeping empty seats between one another, and leaving tables empty between groups at each eatery.
- Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally) and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Frankly, the only lines we like are tan lines.
- For masks, we follow the same guidance as is recommended on land — so if people are advised to wear masks there, we will do so at sea, as well.
Enhanced Medical Resources
- Basic COVID-19 testing and any cold or flu-like symptom health screenings are free of charge on board. Sailors and Crew have 24/7 access to our fully-equipped private medical health center.
- We’ve increased our medical capabilities with additional ventilators, and increased inventories of oxygen capacity and PPE.
- Any of our Sailors or Crew who become unwell are routinely isolated in their cabins to protect others, and anyone who has come into close contact with the impacted individuals will do the same.
- Isolated Sailors and Crew will receive care from third-party medical providers on board until they can disembark and receive any additional treatment that may be needed.
Enhanced Health & Safety Trainings and Continued Education for Crew Members
- Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing.
- Required gloves and frequent hand washing for high risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas.
- Protecting our Crew who look after you through the use of masks and gloves, intense uniform cleaning, and extensive training and education around COVID-19 — from proper cleaning and disinfecting to care for those we look after.
Extended Ship to Shore Safety
- Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible.
- For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship.
- Caring for each other extends beyond the time we sail together. In the instance that any of our Sailors or Crew become unwell after we return home, we want you to know we’ve got your back:
- Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period).
- Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care.