Windstar Cruises Extends Suspension of Operations and Plans to Resume Cruising in September 2020
Today we have made the difficult decision to cancel our remaining cruises in 2020. We had hoped that the number of cases of COVID and episodes of transmission would be in decline by now, and that the world recovery from the pandemic would be faster, but based on what we are seeing, we believe the most prudent way forward to keep our guests and crew safe is to postpone all Windstar sailings until next year.
Guests on cancelled cruises will receive a Future Cruise Credit valued at 125% of all monies paid on the booking to Windstar Cruises. Guests who prefer a refund can request their FCC be converted to a refund equal to 100% of the monies paid to Windstar once they receive their FCC certificate. Guests will have 24 months from the issuance date of their FCC to book and embark on any available Windstar cruise using their FCC.
During this temporary pause in operations, we are reviewing and updating our health and safety practices including enhanced sanitation protocols, health screenings, adding more medical staff on board, flexible dining, and crew training. Our new Beyond Ordinary Care program is a multi-layered strategy with key hospital-grade elements: HEPA filters and UV-C ultraviolet germicidal irradiation to filter and disinfect circulated air within our yachts, plus EvaClean with PurTab to sanitize all surfaces throughout our yachts.
We look forward to a safe return to travel and cruising in 2021.
star Cruises announced today the 148-guest Wind Spirit will be its first yacht to resume sailing after suspending operations further due to the ongoing impact of the coronavirus COVID-19 pandemic. Wind Spirit will resume sailing in Tahiti with its first cruise departing on September 3, 2020 and other yachts will follow later in 2020 and 2021.
148-guest Wind Spirit: Resumes sailing September 10, 2020 in Tahiti on previously scheduled itineraries.
342-guest Wind Surf: Returns November 29, 2020 sailing in the Caribbean on previously scheduled itineraries before heading to the Mediterranean in April 2021.
148-guest Wind Star: Resumes sailing January 16, 2021 with Costa Rica and Panama Canal sailings and then heads to the Mediterranean in April 2021.
Windstar’s Star class all-suite yachts are undergoing a major renovation adding additional suites, new restaurants, an expanded pool deck and other amenities. Due to the pandemic, the shipyard in Italy closed for several weeks and is now on a reduced workforce schedule to provide a safe working environment for their employees. As a result, completion of the Star class ships will be delayed.
312-guest Star Breeze: Due to the delay, sailings in Asia, New Zealand and Australia are canceled. Star Breeze will begin sailing October 27, 2020 in the Mediterranean before moving to the Caribbean in December 2020 to pick up sailings from Star Legend and Star Pride. Then Star Breeze will offer a few new Caribbean itineraries until June when it heads to Alaska. A new 10-day Alaskan Splendors sailing was added on June 3, 2021 after which it resumes its previously scheduled Alaska itineraries.
312-guest Star Legend: Due to the delay, some sailings are canceled and others will be picked up by the Star Breeze. Star Legend begins sailing March 1, 2021 in the Mediterranean and will pick up some sailings previously scheduled for Star Pride.
312-guest Star Pride: Due to the delay, some sailings are cancelled and others will be picked up by Star Breeze. The Star Pride will begin sailing July 5, 2021 in Northern Europe.
Guests on cancelled cruises will receive a Future Cruise Credit valued at 125% of all monies paid on the booking to Windstar Cruises. Guests who prefer a refund can request their FCC be converted to a refund equal to the amount paid on the Windstar booking once they receive their FCC. Guests will have 24 months to book and embark on any available Windstar cruise using their Future Cruise Credit.
Windstar’s reservations team is reviewing all affected bookings and will send a letter outlining details to guests with cancelled cruises and also to those with only a change in which Star class ship they’ll be aboard. The reservations team appreciates the patience and understanding of guests and travel advisors as they work through this process.