We get it. Whether you’re already booked on a cruise, or are thinking about it, we want you to Cruise with Confidence. That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through April 30, 2022. Whether it’s a booking you already have or one you make right now through August 1, 2020, you’re covered. As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021 or 12 months from your cancellation date – whichever is further.
In addition, we have added a “Lift and Shift” and “Best Price Guarantee” option to our Cruise with Confidence Program.
- As long as you cancel at least 48 hours before you set sail, you’ll receive a Future Cruise Credit.
- The cruise with Confidence program covers sailings booked on or before August 1, 2020, that set sail on-or-before April 30, 2022.
- Future Cruise Credits can be used toward any future cruise that sets sail through December 31, 2021.
- You may owe any difference in cruise fare if your new booking exceeds the Future Cruise Credit’s value.
- Some restrictions may apply.
Frequently Asked Questions on Cruise with Confidence
Q : Do all sailings qualify for “Cruise with Confidence”?
A : The new Cruise with Confidence policy includes all sailings departing on-or-before April 30th, 2022 from any port.
Q : How long will I have to redeem my Future Cruise Credit?
A : All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021.
Q : How do I cancel or move my cruise?
A : Please give us a call at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.
Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.
Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.
Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes, full payment is still required at 75 days-to-sailing for departures 1-4 nights in length and 90 days-to-sailing for 5+ nights.
Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposit bookings sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to August 1, 2020 - the change fee will be waived.
Q : I know which ship and sail date I want to re-book, instead of cancelling, can I just re-book now?
A : For Cruise With Confidence guests that are ready to move to an alternative sail date in 2021, we’re happy to price protect their original pricing and/or promotion if the alternative sailing is the same itinerary, product, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailings that is the same itinerary, product, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021.
Q : If I move forward with the Best Price Guarantee, when will I get my onboard credit?
A : The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before August 1, 2020 for sailings that depart before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.
Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchases will be refunded to the original form of payment.
Q : What precautions are you taking to prevent coronavirus while onboard?
A : From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew. Learn more here.
Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.